Returns & Exchanges

We offer a 28-day return policy for all unworn jewellery and apparel, provided items are returned in their original packaging with proof of purchase. Please note that custom-made items and earrings are non-returnable for hygiene and bespoke production reasons.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team or visit our online portal to request a Return Authorisation number within 14 days of receiving your order.

• 2.
  Package Your Item

  Securely pack your items in their original Great Frog presentation box and transit packaging to ensure they are protected during delivery.

• 3.
  Ship to London

  Send your package via a tracked and insured service to our London flagship store; please retain your postage receipt until the refund is processed.

• 4.
  Quality Inspection & Refund

  Once our master jewellers have inspected the item for wear, we will process your refund or exchange within 7-10 business days.